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ONLINE HELP DESK
Problems with receipt of e-mails
Many ISP's filter email without the knowledge or consent of their clients.

Recent surveys show that 42% of the people ARE NOT receiving the genuine emails and newsletters that they requested.

Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes.

Being automated, these filters are not perfect. Many authentic emails get caught in these filters and you have no way of knowing which of your emails are filtered.

The most common and easy solution to ensure receipt of your e-mails are given below.

HOTMAIL

To 'Safe List' an email address in hotmail:
  1. Choose the 'Options' tab from the top
  2. Select 'Safe List' ( Given under the head -Junk E-Mail Protection-)
  3. Now type both this email address osa-newsletter@osanewsletter.com
  4. Now choose 'Add'

Online Help for Hotmail: Click Here

AOL 7, 8
Place an email address in your AOL 'Address Book'. Here's how:
  1. Go to Keyword Mail Controls
  2. Select the screen name to which the newsletter is sent (e.g. "OSA News and Results")
  3. Now choose 'Customize Mail Controls' For This Screen Name

For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which the email is sent: osanewsletter.com

For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
Type: osa-newsletter.com
Click Add.
Choose "Ok" displayed at the bottom.

AOL 9.0
The best way to ensure that you will receive your results email is to place our email address (osa-newsletter@osanewsletter) in your "Person I know" buddy list.

All mail you receive from this email address will pass through the filters. So, make sure that when you join for a newsletter, it is ADDED to your buddy list.

Yahoo
Yahoo mail uses combination of bulk mail folders and filters. If you are not receiving our e-mails, check your "Bulk Mail", locate the filtered "OSA News and Results", and choose "this is not Spam", next to the "From" field.

Or to create filter for your OSA News and Results:

In Yahoo mail, click the "Mail Options" link on the top-right navigation bar and then choose "Filters" located on the left side of the page, under the Spam column.

To create a new filter, click the "Add Filter" link on the Filters page.

Choose the field you want to match in the incoming message. For example, select the one of the following headers: From, To/Cc, Subject, or Body to match.

Choose the criterion by which you want a match to be made. For example: contains, ends with.

Enter the text string to compare. For example: @osanewsletter.com

Choose the destination folder to which you would like the message delivered. For example: Results. Note you can create a folder by selecting [new folder]

If you have more than one filter, you'll also see "up" and "down" arrows to the right of the filter list. Use these buttons to select the placement of your new filter within your existing sequence of filters. Filter order is important because Filter 1 will be the first filter applied to an incoming message, Filter 2 will be the next, and so on until a match is made or all filters are passed. If no filters match an incoming message, it will be delivered to your inbox.

Be sure to click the "Add Filter" button to put your new filter into effect, after you've selected a folder in which to file the e-mail.

Online Help for Yahoo Mail: Click Here.

Outlook 2003:
Setting Junk E-Mail Filters in Outlook 2003

In Outlook 2003, the Junk E-Mail Filter is turned on by default. The first time Outlook 2003 moves a message to the Junk E-mail folder, it will notify you with a dialog box.

To change junk e-mail settings in Outlook 2003:

  1. On the Tools menu, select Options.
  2. In the Options dialog box, in the E-mail section, click Junk E-mail.
  3. Choose the level of junk e-mail message protection you want. Click OK.
  4. To add a sender to your Safe Senders List, Safe Recipients Lists, or Blocked Senders List:
  5. Right-click on a message from the sender.
  6. Point to Junk E-mail, and click either Add Sender to Safe Senders List, Add Sender to Blocked Senders List, or Add Recipient to Safe Recipients Lists.

Outlook 2003 Online Help: Click Here

For Own Filter Software
Many times the filter software installed in the computer is the culprit.

Here's how to prevent it.

Look for "Options" in the filter software that you have installed in your computer. Then give permissions for all emails from a particular email address or domain.

Two Additional Tips To Prevent Loosing Important Emails Tip #1 - You may be currently receiving all your email messages without a hitch. But, it's still advisable to white-list and prevent future problems.

Tip #2 - No matter what the email system you are currently using, add the email address of your opt-in Newsletters' to the 'Address Book' of your particular email system. Currently, white-listing is the ONLY way to ensure that you receive all your important emails. Do not ignore this important aspect of email communication.

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